FAQ
What makes Cilsets different?
Cilsets lashes are designed to be beginner-friendly, lightweight, and flexible, ensuring a comfortable fit. They are also waterproof, vegan, cruelty-free, and formulated without fumes or harsh chemicals—making them suitable for even the most sensitive eyes.
How do I apply Cilsets lash clusters?
1. Clean your natural lashes and pat them dry.
2. Carefully remove a lash cluster from the tray using tweezers.
3. Apply a small amount of lash adhesive to the band or on natural eyelashes.
4. Position the cluster under or on top of your natural lashes, adjusting until it sits comfortably.
5. Use seal either on lash cluster before placing on natural lashes or under when placed on natural lashes.
6. Repeat with additional clusters for your desired look.
Cilsets lashes are designed to be beginner friendly, lightweight, and flexible
How long do Cilsets lash clusters last?
With proper care and application, our lash clusters can last 2-3 weeks.Depending on care and lifestyle. However, we recommend removing them gently and replacing as needed to maintain the best look and hygiene.
Are Cilsets lashes reusable?
Yes! Cilsets lash clusters can be reused, as long as you gently remove any adhesive residue and store them properly in the original tray to maintain their shape and integrity. Always handle them carefully to maximize reuse.
Do you ship internationally?
Currently shipping is limited within Nigeria. If you really need the product and would like to request for international shipping please send an email to info@cilsets.com
What is your return/refund policy?
Due to hygiene reasons, all sales are final, and we do not accept returns or offer refunds on lash products. However, if there’s an issue with your order (e.g., a damaged or incorrect item), please contact us within 24 hours of delivery, and we’ll do our best to assist.
What if my lashes are damaged upon arrival?
If your lashes arrive damaged, contact us immediately with a clear photo of the product and your order details. We will work with you to resolve the issue as quickly as possible.
How do I care for my lashes?
• Avoid using oil-based makeup removers on your lashes or lash line, as oils can break down the adhesive.
• Gently remove any excess glue after each use, rise and dry.
• Store your lash clusters in their original packaging to maintain their shape.
Can I wear Cilsets lash clusters if I have sensitive eyes?
Yes! Our lashes are specifically designed without fumes or harsh chemicals, making them suitable for sensitive eyes. If you experience any irritation, discontinue use and consult a professional.
Where can I find more information or get help?
If you have any additional questions or need personalised assistance, feel free to reach out to our customer support team via email, or send us a direct message on social media. We’re here to help!
